Agent Session State

A tool that allows the agent to store session state in the form of a Todo list and metadata that keeps the agent on track and informed for more complex tasks

BambooHR Book PTO

This tool can be used to book PTO for the particular employee.

BambooHR Cancel PTO

This tool can be used to cancel an existing time off. This includes approved and requested PTO.

BambooHR Get Employee Details

This tool can be used to get the employee details including full name and address details in BambooHR.

BambooHR Get Estimated Future Time of Balances

This tool can be used to estimate future time off balances.

BambooHR Get Time Off Types

This tool can be used to get the time off request types from BambooHR.

BambooHR Get time of requests

This tool can be used to get an existing time off requests for a particular employee.

BambooHR PTO Collection

The Bamboo paid time off collection is a tool collection that allows employees to manage their time off from an agent.

BambooHR Update Employee Details

This tool can be used to update the address details of an employee. Each input should be provided by the user for a successful update on address information in BambooHR.

BambooHR User Management Collection

The BambooHR user management collection allows users to manage their BambooHR details through an agent.

Comment on a Zendesk Ticket

Comment directly on a Zendesk ticket to augment the customer support team with suggested resolutions, resources, and follow-up questions

Compose Text

Use AI to compose a writing guide and various types of writing outputs

Confluence

Create Jira Ticket for Account Lockout

Create a ticket in Jira that focuses on account lockout issues

Create Jira Ticket for Hardware Issues

Create a ticket in Jira that focuses on hardware issues

Create Jira Ticket for software access requests

Create a ticket in Jira that focuses on software access requests

Custom

Evaluate a Zendesk Ticket using AI

Evaluate priority for any new Zendesk tickets using AI Classification, update the ticket, and log a comment with the reasoning

External Research Service

Use this workflow to search the internet for relevant links to scrape

Find Jira Ticket

Find a Jira ticket using the ticket key