Updated Zendesk OAuth authentication flow
We’ve updated the OAuth authentication journey for the Zendesk and Zendesk Trigger connector versions to resolve issues with creating new authentications - no action is required on your part.
What has changed?
- The OAuth popup flow has changed slightly: after completing third-party consent, users will see a new intermediate screen before returning to the app.
- We have disabled editing existing Zendesk OAuth authentications from within the embedded config wizard .
How are you affected?
- No action needed - existing authentications continue to work as normal.
- Only the OAuth UI authentication journey is affected.
- Embedded: For end users to make changes to an existing OAuth authentication (e.g. update scopes) via the config wizard, they'll need to create a new authentication instead of editing the existing one.
- If you use custom CSS for embedded, you may want to review it in case adjustments are needed for the updated screen.