Troubleshooting

Error messages

Troubleshooting information for common error messages customers may experience when using the Tray builder

Data storage step error: "message": "No value found under this key."

Example:

"Incompatible Type"

What does (401, 503, 200, etc) status code mean?

"message": "Reference: $.steps.connector-1.[ in property: '' did not resolve to any value."

"Bad API Request"

"message": "Unfortunately, the connector unexpectedly failed. Please contact support if this persists. Error ID: **********"

"Already part of another organization. Please leave the other organization if you want to join this one."

Was this page helpful?