Agent builder
Interaction channels
If you're interested in using this feature, please reach out to your Customer Success Manager or Account Executive.
Interaction channels are how users connect with your agent. Currently supported:
- API endpoint Coming soon:
- Slack app integration - Deploy agents directly into Slack channels
- Teams integration - Microsoft Teams bot deployment
API endpoint
- Go to "Interaction Channels" tab
- Copy the endpoint URL
- Use standard
HTTP POSTrequests The response format is determined by your tool's workflow response schema. To preview the expected format, navigate to the tool's workflow and examine the response schema in the "Trigger Event Reply" step. Integration examples:
- Embed in your helpdesk system
- Connect to chatbots or voice systems
- Integrate with mobile apps
- Power internal tools and dashboards